Repayment policy

RETOURS

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Our political day lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

In order to be returned, your item must be unused and in the same condition you received. It must also be in the original packaging.

Severy product types cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or health use, hazardous products or flammable gases or liquids.

other items that cannot be returned:
Gift Cards
- Downloadable Software
- Certain health and personal care products

To return, you must present us with a receipt or proof of purchase.

Tly please return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if any)
Books with obvious signs of use.
- CD, DVD, VHS cassette, software, video game, cassette, or vinyl record that has been opened.
- Any item that is not in its original state, is damaged or has certain missing parts for reasons that are not due to an error on our part.
- Any item that is returned more than 30 days after delivery.

Repayments (if any)
On the time we receive and inspect the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your claim.
If your application is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or your original payment method, within a number of days.

Due or missing refunds (if any)
If you have not yet received your refund, please consult your bank account again.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Insuite, contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still haven't received your refund, please contact us at Pro.email.2304@gmail.com.

Articles sold (if any)
The items at current prices can be refunded. Unfortunately, the items sold are non-refundable.

Changes (if any)
We replace an item only if it is defective or damaged. If in this case you would like to exchange it for the same item, send us an email to Pro.email.2304@gmail.com and send us your article to: 13 Avenue joseph coursolle, Villeparisis, J, 77270, France.

Cadeaux
If the returned item was identified as a gift at the time of purchase and if it was sent directly to you, you will receive a gift credit equal to that of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item has not been identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.

Experition
To return a product, you must mail it to: 13 Avenue joseph coursolle, Villeparisis, J, 77270, France.

It will be up to you to pay your own shipping fee to return your item. Shipping costs are not refundedabThe. If you receive a refund, the return fee will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you ship an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item that you return to us.
  • Paiement sécurisé

    Par carte bancaire, Visa, PayPal ou Stripe.

  • Fabriqué en France

    Tous nos produits sont français, aux normes françaises et expédiés depuis la France par Colissimo .

  • Service client en Français 7j/7

    Assistance 24H/24
    Les week-ends 24H/24

    Par mail: spresshair@gmail.com

  • Donation

    Dans une démarche éco-responsable nous sommes engagés dans les actions qui permettent la protection de l’environnement.